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Terms and conditions

Children

Children up to 2 years of age are not subject to any payment.
The Family Rooms – featuring 2 rooms – have a maximum occupancy capacity for 2 adults + 2 adults/children. It is possible to add a cot in any room.

For all guests:
– Welcome cocktail made with fresh fruit juice
– Pool, with beach towels and beach chairs available and free for all guests.
– Hairdryer available upon request
– Local sim-card available for guests, with a pay as you go plan.

Upon arrival at the hotel, guests are asked for a security deposit of USD 25.00 towards the use of the safe.
In case of breakage of the equipment provided, loss of room keys, or loss of beach towels, customers will be required to pay a penalty.
Wi-Fi coverage throughout the perimeter of the facility.
TV room available to guests with international channels in English, including sports channels and Rai International.
There is a small bar area with international wines and liquors available.

CREDIT CARDS

Possible to pay by credit card (magnetic and/or electronic chip) via P.O.S. systems (+ 5% PREMIUM)
Possible to change cash money in shillings at the exchange rate of the day.

CHECK-IN / CHECK-OUT

Check-in time is until 2.00 p.m. Check-out time is set at 12.00 a.m.
Arrival and room occupancy prior to check-in time is possible upon request and subject to confirmation from the hotel.
Delayed check-out time is until 6.00 p.m., and it is possible upon request and subject to confirmation from the hotel. It may be subject to a surcharge of 50% on the daily price according to availability.
Check-out after 6.00 p.m. entails the full payment of an additional night.
All drinks and services used after check out are subject to payment according to the price lists available in the facility.

Booking, cancellation and no-show

To confirm your reservation you must pay a deposit equal to 30% of the agreed price. If we do not receive the deposit within the deadline provided, the reservation will not be considered valid.

In case of cancellation, the following guidelines will be followed:
– If you cancel from 15 days to 3 days prior to arrival you will be charged the equivalent price of two (2) days.
– If you cancel from 2 days prior to arrival to the arrival date – and therefore do not show up – you will be charged the equivalent price of three (3) days.
– In the period that goes from December 23rd to January 6th, 100% of the reservation price will be charged in case of cancellation or no show.